Frequently Asked Questions

If you've forgotten your password, click on the "Login" button, then select "Forgot Password?" link. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password. For security reasons, the reset link is valid for 24 hours only.

Yes, you can update your personal information at any time. After logging into your account, go to the "Profile" section where you can edit your name, email address, phone number, and other details. Please ensure that your contact information is always up-to-date to receive important notifications about your account and transactions.

Most recharges are processed instantly. Once your payment is confirmed, the recharge amount is credited to your mobile number immediately. However, during peak times or in case of network issues, it might take up to 15 minutes. If your recharge is not processed within 30 minutes, please contact our customer support team for assistance.

MobiCharge supports all major mobile operators in the UAE, including Etisalat, Du, Virgin Mobile, and Swyp. We're constantly working to expand our services to include more operators and provide comprehensive coverage for all mobile users in the UAE.

Yes, the minimum recharge amount is AED 5, and the maximum amount is AED 1,000 per transaction. These limits are in place to ensure security and comply with financial regulations. If you need to recharge with a higher amount, you can make multiple transactions or contact our customer support for assistance with larger recharges.

We accept various payment methods including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. All payment information is securely processed and encrypted to ensure the safety of your financial data. We're continuously working to add more payment options for your convenience.

Yes, it's completely safe to use your credit card on our website. We use industry-standard SSL encryption to protect your payment information. Additionally, we don't store your credit card details on our servers. All payment processing is handled by trusted third-party payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard).

If your payment fails, first check if your card has sufficient balance and that you've entered the correct card details. Also, ensure that your card is enabled for online transactions. If the problem persists, try using a different payment method or contact your bank to check if there are any restrictions on your card. If you've been charged but the recharge wasn't processed, please contact our customer support with your transaction details.

If your recharge is not reflecting on your mobile, please wait for 15-30 minutes as sometimes there might be delays due to network issues. You can check your transaction history in your MobiCharge account to confirm if the recharge was processed successfully. If the status shows "Successful" but the recharge is not reflecting, please contact our customer support with your transaction ID and mobile number for immediate assistance.

You can contact our customer support team through multiple channels. Use the "Contact Us" page on our website to submit a support ticket, email us at [email protected], or call our customer service hotline at +971 4 123 4567. Our support team is available from 9 AM to 6 PM, Sunday to Thursday. For urgent issues outside business hours, please use the emergency contact form on our website.

Yes, we have mobile apps available for both iOS and Android devices. You can download the MobiCharge app from the Apple App Store or Google Play Store. The app offers all the features available on our website, plus additional benefits like fingerprint login, recharge reminders, and exclusive mobile-only offers. The app also works offline and will process your recharge once you're back online.